Terms & Conditions
1/ The sales and services of this website are only for those who access the website through the Hong Kong Special Administrative Region. If you choose to access the website, enjoy the service or make a purchase from its location, you will be deemed to have made your own choice, at your own risk, and undertaken to comply with all applicable laws in Hong Kong.
2/ Persons using the services of this website must be at least 15 years old.
3/ You will set your own login name and password, which must be kept and remembered properly. You must understand that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure and you do so at your own risk. You shall be fully responsible for any loss caused by improper storage of the password.
4/ All accounts must be registered with a common email address to ensure that we can send any changes or updates to this email address. Using someone else's email or registering with a temporary email may cause the account to be deleted without prior notice. If we deem an email address to be invalid, you will be asked to re-verify your account.
5/ If we find that you are using a proxy IP (Internet Protocol address) to register multiple accounts, or cause any interference with this website or service, we reserve the right to just delete the account.
Payment
1. Accepted payment methods -
This website will now only accepts payment by credit card payment, PAYME (offered by HSBC), ATM, E-BANKING, Apple Pay, Google Pay. All orders will be settled in Hong Kong dollars.
Credit card payments supported on this site are provided by third-party service provider, Stripe. After filling in complete payment information, including but not limited to: credit card number, credit card expiration date, CVV or CVC, etc., you must check and confirm the relevant information, and click "Checkout" to complete the transaction process. PLS Online Store supports Visa, Mastercard and American Express credit card payments.
Stripe is a payment service provider that enables individuals or businesses to accept payments over the Internet. Stripe provides the technology needed to accept payments online, the technology to avoid credit card fraud, and comlicated banking infrastructure. The advantage of using Stripe to pay is the guaranteed protection of the customer's credit card and other financial information from being leaked to any seller. For details, please visit: https://stripe.com/en-hk.
2. How to cancel the order?
After the customer completes the payment, and once the order will be confirmed by the system, the order cannot be cancelled.
If necessary, please add the product to the "My Bag" for consideration first.
3. How to change the order details?
Changes to any item information or mailing address already ordered cannot be made.
If you need further assistance, please contact us via WhatsApp +852 91682603, or email plsinfo01@gmail.com.
4. How do I receive a receipt?
When the customer pays successfully, the system will automatically send the order information of the order to your designated email address.
If no e-mail is received within 24 hours, please check e-mail "spam" box first and see if can find.
If you still can't find the auto-confirmation, please contact us for inquiries, thank you!
- WhatsApp: +852 91682603
- Customer Service Email: plsinfo01@gmail.com
- Facebook/IG Inbox: http://m.me/PLSSStore
Delivery locations
【Local】Hong Kong Special Administrative Region: Hong Kong Island, Kowloon, the New Territories, and some remote areas (excluding areas prohibited by Hong Kong Government)【Overseas】For overseas orders outside Hong Kong, please contact us for freight quotation and delivery arrangements:
WhatsApp: +852 91682603
Customer Service Email: plsinfo01@gmail.com
Facebook/IG Inbox: http://m.me/PLSSStore
General delivery
Local delivery
1. Please note that each order can only be delivered to one location.
2. If the order is successfully placed, the order confirmation email will generally be received within 1 working day.
If you do not receive the confirmation after 1 working day, please email to plsinfo01@gmail.com or WhatsApp Customer Service Hotline: +852 9168 2603 for enquiry
【Stock items】
Generally, the goods will be shipped within 7 working days after payment is confirmed.
【Pre-order items】
Japan pre-ordered goods - if there is no delay, goods will normally be shipped from Japan in about 3-4 weeks after payment (or overseas supplier's reservation shipping schedule 「予約限定」shall prevail), plus air freight time, and dispatched after distribution .
Hong Kong pre-ordered goods - Suppliers will deliver the goods to PLS warehouse within 7-10 days (or as per local supplier's "scheduled" delivery time), and the goods will be delivered to designated address according to order sequence after receipt.
**Saturdays, Sundays and public holidays, or orders affected by inclement weather or special circumstances will be processed after next working day.
**In the event of Typhoon No. 8 or above, or the hoisting of a black rainstorm warning signal, or force majeure, cargo handling procedures and/or delivery services may be affected.
Delivery methods
Pick up at SF Station/ SF Smart Locker/ Residential or Commercial Address/ SF Service Center/ 7-11 Convenience Store or OK Convenience Store cooperated by SF Express
Attention ⚠️
1. If the goods arrival month of items are different, and for goods under "in stock" vs "pre-order goods" categories, please place the order of these items separately, otherwise, the goods will be shipped together after the latest arrival of last items.
2. If it is not out of stock, the order cannot be abandoned/exchanged after the amount has been placed, and no refund will be arranged.
3. Except for special circumstances, no additional product status update will generally be provided between the time the order is placed and the delivery.
